The Ignorance Is Bliss Defense
From a personal standpoint, you may want fewer people in management to know about your disability, but from a legal standpoint, you want everyone in your chain of command, including human resources, to know.
- In disability lawsuits, one possible defense against a claim of discrimination is that management was unaware of the disability.
- Management can’t make negative employment discrimination decisions because of your disability if they are unaware of it.
Restaurant Manager Claims He Was Forced to Resign Because of Disability Discrimination
One instance where this defense was successfully used was a legal action filed by Clarence Cosby against Steak N Shake. His lawsuit was filed in Missouri state court, then removed to federal court, where Cosby’s case was dismissed prior to trial. That dismissal was upheld by the U.S. Court of Appeals for the Eighth Circuit.- Cosby was the general manager of a Steak N Shake restaurant in St. Louis in 2010. Cosby’s supervisor, his district manager, testified he discussed performance problems with him numerous times; he addressed absences, not holding employees accountable, and high employee turnover.
- Cosby was given two written warnings in September and October. The defendant claimed the second warning stated the district manager told him he would lose his general manager position. Cosby disputed that, suggesting that he was told he would be demoted if his store did not improve.
- Also disputed was whether Cosby met with his district manager and a human resources manager on November 3 and whether he was told he would be demoted as of November 17.
Quitting Your Job Won’t Help Your Legal Claims
Cosby returned to work in January 2011. Management claimed that his poor performance continued and that he received additional warnings.- In August 2011, he received a written warning. Cosby stated he asked the human resources manager about his future, and the manager reportedly laughed.
- Cosby told the district manager he was considering resigning, and Cosby was told that “this” scrutiny would continue if he stayed. He resigned minutes later.
- After learning of the resignation, the human resources manager allegedly told another employee, “This is perfect!” and that Cosby’s departure was a “HUGE plus.”
- The evidence did not show that his disability was a contributing factor in his demotion because the employer had no knowledge of Cosby’s disability at the time it decided to demote him (which was prior to his application for disability benefits).
- There was a November 3 meeting when Cosby was told of the future demotion. Cosby had no evidence it didn’t occur, the defendant’s human resources manager’s calendar listed the meeting, and Cosby signed a letter stating that he had in fact attended the meeting.
- The written performance warnings that he received were discipline in accordance with an employment policy, which was insufficient for a constructive discharge claim under Missouri state law.
- “[C]onsiderably more proof than an unpleasant and unprofessional environment” was needed for the claim, above and beyond the human resources manager’s laughter when he asked about his future and the district manager's statement that “this” would continue if he didn’t resign.
- The appellate court also wrote that the defendant didn’t have a reasonable opportunity to resolve the issues Cosby had with the human resources manager or his district manager because he never complained about them to the company prior to resigning.
Summing It Up
If you are a disabled employee and need an accommodation, you need to disclose that disability to your employer.- For legal reasons, if you must disclose, it’s a good idea to inform all of those in your chain of command, plus human resources, and document that communication.
- If things go bad and you are later targeted for discrimination, that documented disclosure should help your case since your employer can’t deny knowledge of your disability.

